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Are You Ready to Visit Your Doctor Online?
Last Updated: 08/28/2017

October 21, 2015

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By Dallas marketing executive Susan Thompson knew exactly where her cold was headed when she began feeling under the weather one day a few years ago. Her symptoms follow a pattern, often leading to a chest infection that requires antibiotics to clear up. “After living in this body for 74 years, I know what I’m getting,” Thompson says.

Instead of waiting a few days to get an appointment with her doctor to confirm her diagnosis, Thompson called Teladoc, a telemedicine service offered by her employer. Within 10 minutes she had a doctor on the line, and by the end of the day she had a prescription for the infection.

She’s used the service three times since, always with the same results.

Thompson is part of a growing trend toward telemedicine, which uses technology to connect doctors and patients via apps, phones and videoconferencing. Telemedicine revenue is expected to grow around 40 percent a year over the next five years, from its current $645 million to more than $3.5 billion in 2020, according to a report by IBISWorld.

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